SOMERSET HOUSE IT ACCEPTABLE USE POLICY
Somerset House Exchange Members Acceptable Use Policy
1 Introduction and scope
1.1 Somerset House has created this Exchange Members Acceptable Use Policy (AUP) to provide our Members with a clear understanding of what Somerset House does and does not permit in the use of our provided IT networks and related services (IT Services).
1.2 IT Services may include, but are not limited to: 1.2.1 Wired network connectivity, hardware and software 1.2.2 Wireless network connectivity, hardware and software 1.2.3 Telephony Services 1.2.4 Server room rack space 1.2.5 Public IP address assignments 1.2.6 DHCP and DNS services 1.2.7 VLAN provisioning 1.2.8 The Somerset House IT Helpdesk
1.3 The objectives of this policy are to ensure: 1.3.1 Reliable service to all our Residents 1.3.2 Security of our systems and networks 1.3.3 Compliance with any required legislation 1.3.4 Promotion of the responsible use of the network and related services
1.4 This policy may be revised and updated from time to time. The latest version is obtainable from the IT Helpdesk. Contact details may be found at the end of this policy.
1.5 Somerset House aims to deliver the full resources of the internet and related technologies. We stand behind the principles of free speech and do not police Resident traffic content.
1.6 Somerset House does not regularly monitor the network activities of Residents, except where this is required for routine tasks such as measurements of network utilisation, billing preparations and fault troubleshooting.
1.7 The abuse of the IT Services by a Resident can have a significant impact on the entire Resident community. Somerset House expects all Residents to use the provided IT Services responsibly.
2 Illegal use of the IT Services
2.1 Somerset House IT Services may not be used for illegal activities.
2.2 Somerset House will report suspected criminal activity to the relevant legal authorities.
2.3 Somerset House will cooperate with all relevant legal authorities who are investigating suspected criminal activity.
3 Misuse of the IT Services
3.1 Somerset House IT Services may not be used to harass and threaten others.
3.2 Somerset House IT Services may not be used to: 3.2.1 Send bulk, unsolicited e-mail (spam) 3.2.2 Distribute malware or similar software 3.2.3 Impede other Residents’ use of the IT Services 3.2.4 Perform any action which may lead to Somerset House public IP addresses being blacklisted
3.3 Residents may not attempt to probe or gain unauthorised access to other Resident network segments or Somerset House IT Services infrastructure.
3.4 Residents may not use tools designed to break through or circumvent system and network security.
4 Unauthorised equipment
4.1 Somerset House Residents may not directly or indirectly connect any networking equipment to the IT network. This includes, but is not limited to: 4.1.1 Hubs 4.1.2 Splitters 4.1.3 Switches 4.1.4 Bridges 4.1.5 Routers 4.1.6 Firewalls 4.1.7 Wireless Access Points
4.2 Residents may only install their own firewall systems once this has been authorised by the Somerset House IT team.
4.3 Residents may not install their own wireless networks, regardless of the wireless network’s connectivity to the wider Somerset House network. Wireless connectivity is provided by Somerset House to all Residents throughout the estate. The wireless network has been carefully designed to ensure full signal coverage in all required areas. The installation process included signal strength measurements, channel allocations, frequency settings and more. When unauthorised wireless networks are introduced to Somerset House this causes a clash which affects nearby portions of the Somerset House wireless network. This in turn means a degradation in the wireless signal quality to fellow Residents, and in some cases cutting off the wireless access in nearby areas entirely.
4.4 All wired data points on the Somerset House network have BPDU and Root Guard enabled in order to protect the larger network used by all the Residents. This is a system that monitors the data point and looks for configuration changes that may pose a risk to the stability of the broader network. This is typically the result of a switch being installed or a loop being created in the network within a Resident office. If a data point is disabled by BPDU guard it will not be re-enabled by the IT Helpdesk until the misconfiguration is corrected.
4.5 Residents may not install their own wired or wireless direct internet connectivity. This includes, but is not limited to: 4.5.1 Dial up, ADSL and similar telephony internet connections 4.5.2 Fibre optic internet connections 4.5.3 Mobile data signal internet connections 4.5.4 WiMAX or similar wireless internet connections
4.6 If unauthorised equipment is found to be in operation on a Resident network connection, the data point for the equipment will be disabled until the equipment is removed. If the device is moved to another data point to circumvent the block, all connectivity to the office may be blocked in order to safeguard the network for other Residents.
4.7 Any costs incurred during the process of dealing with a Resident’s unauthorised equipment will be passed on to that Resident.
5 Third-party accountability
5.1 Somerset House Residents are responsible for any actions taken by third parties operating on their IT Service connections and systems. Third parties may include, but are not limited to the Resident’s: 5.1.1 Guests 5.1.2 Employees 5.1.3 Contractors 5.1.4 Friends and family members
5.2 Care should be taken to ensure others do not gain access to your IT Services credentials.
5.3 If you suspect that a third party is using your Somerset House IT Service without your consent, please inform the Somerset House IT Helpdesk as soon as possible. Contact details may be found the end of this policy.
6 IT Services support
6.1 The IT Helpdesk is available to assist with any connectivity problems related to the IT Services. Other than to assist with connecting them to the IT Services, the IT Helpdesk does not support: 6.1.1 Resident end user equipment 6.1.2 Resident servers and related infrastructure 6.1.3 Resident printers, scanners and similar devices, other than to assist with connecting them to the IT Services 6.1.4 Resident firewalls and their configuration
6.2 If you experience any difficulty with your IT Services, please contact the IT Helpdesk on: 6.2.1 Telephone: 0207 845 4629 6.2.2 Email: email@example.com